Responsible Gaming

Our commitment

At VLbook we want betting to stay what it should be — a bit of entertainment, not a way to make money or an escape from stress. The vast majority of players enjoy it in moderation, and our job is to help you stay in that group. That means honest information, practical controls, and a clear route to support if you ever need it.

Simple habits that keep you in control

Set a budget before you play and treat it as the cost of entertainment, like a cinema ticket.
Never chase losses. Trying to win back money you have lost is the fastest way to lose more.
Set a time limit. If a session runs long, step away and come back another day.
Do not bet under pressure — while upset, bored, or after drinking.
Keep betting money separate from money for bills and essentials.
Take regular breaks. A short pause helps you make clearer decisions.

Warning signs to watch for

It is worth being honest with yourself now and then. Any of these can be a signal that play is drifting out of balance:

Spending more time or money on betting than you planned.
Betting to recover losses or to feel a "rush".
Borrowing money, or neglecting work, study or family to bet.
Feeling anxious, guilty or irritable about your gambling.
Hiding how much you play from people close to you.

If several of these feel familiar, please take a break and reach out for support. Asking for help is a sign of strength, not weakness.

Tools available to you

Tool	What it does
Deposit limits	Cap how much you can add over a day, week or month.
Time reminders	Get a nudge after a set period of play so you can pause.
Take a break	Lock yourself out for a short cooling-off period.
Self-exclusion	Suspend your account for a longer, fixed duration.

To use any of these, contact our support team through the Contact Us page and we will set them up on your VLbook ID. We will always honour a self-exclusion request without pressure to reconsider.

Protecting minors

VLbook is strictly for adults aged 18 and over. If you share a device with young people, please use parental control software and keep your login details private so that no one under 18 can access betting content.

Where to get help

If gambling is affecting you or someone you know, professional and confidential support is available. Organisations such as GamCare, Gamblers Anonymous and BeGambleAware offer free, judgment-free help and self-assessment tools. Speaking to someone early makes a real difference.

You can also reach our own team any time through the Contact Us page. We are here to help you play safely — and to help you stop when you need to.