Questions about your account, a deposit, a withdrawal or the app? We are here around the clock.
The fastest way to get help is live chat inside your account, but you are welcome to use whichever channel suits you. Whenever you write in, include your registered mobile number and a short description of the issue so we can help on the first reply.
Available 24/7 from the website and app. Best for urgent login, deposit or settlement questions.
Message our support line for quick help. Add your VLbook ID mobile number so we can find your account.
This demo form does not submit anywhere — please use live chat, WhatsApp or email for a real reply.
A lot of common questions have quick answers. If you cannot log in, double-check that you are using your registered number and reset the password with an OTP if needed. If a deposit has not appeared, give it a minute or two and refresh your wallet before reaching out. For app issues, make sure you are on the latest version from the APK page. Still stuck? We are only a message away.
Typical response times are near-instant on live chat, a few minutes on WhatsApp during busy periods, and up to a few hours by email. We read every message and aim to resolve things on the first contact wherever we can.
